Guided tours in Madrid

We had to wait for at least 25 minutes in the cold before getting into the museum. Your instructions of arriving there 15 minutes earlier along with a delay of getting into the building made us quite uncomfortable. Also, we thought this was a private tour, but it ended up as part of a teamof 13 people in total. I must admit the guide was good and she kept our interest throughout the tour

I received a cancellation notice from you two days before we were supposed to take a tour. We went to the meeting place anyway. Nobody showed up. I sent you two email requesting refund and never received any responses or refund. K. Matthewson

For those of us who wear hearing aids because we are deaf, they should offer hearing aids that go over the ear instead of in the ear, because when we remove a hearing aid to hear the guide we hear all the ambient noise, which in this case was the noisy guides with school children. In the case of the art at the Reina Sofia Museum, I would prefer anecdotes about the paintings, the museum and the painters rather than the guide's personal interpretation of the works.

Guide was good. But tour was only i hour instead of 1,5 hours as promised.

The guide was not very professional, he was with a candy in his mouth listening to the audio guide. He repeated himself in the explanations and did not give the Gernika painting the importance it has, besides not explaining it properly.

I expected 90 minutes guided tour, but after 60 minutes we were left in the museum. Furthermore the first 5-10 minutes were spend before we entered.

We loved the layout of the museum, the wide variety of modern art ; the history, especially of the Guernica, and our guide was absolutely phenomenal!

Eva, the guide, is extraordinary in her explanations.

I loved my trip to Madrid!! I was really afraid to take this solo trip, but the audio guide provided me with a lot of information and helped me navigate my way through the city.

What an experience. I totally recommend the self-guided tour as I could take a break when I wanted to and resume as per my convenience. It was a great way to see all the city's gems!

I was not really sure if I wanted to opt for the audio tour option, but my friends did try it out last month and I was as well satisfied with the experience. I visited quite a few popular landmarks in the city which I otherwise would not have explored if I had to do it my way.

Nella mail ricevuta dicevano:(testo copiato) "Madrid Self Guided Audio Tour Orario di apertura: 12:00 AM-23:55 PM Cod.Prenotazione: 13249001 Dove devo recarmi? Pl. Mayor, 1, Madrid, ES- 28012" Mi faccio la mia bella passeggiata alle 15:00 PM in Plaza Mayor...e...indovinate un pò? Non c'e nessun negozio, ufficio, o punto informazioni dove ritirare l'audioguida già pagata. Praticamente una truffa. Vergognosi. Vi salvate solo perché ho pagato 10€ e non vale la pena perderci dietro del tempo. Ladri!

I could not run the tickets. the instructions were not clear

We were unable to travel due to illness

The information included at the time of booking had nothing to do with the experience received. We were satisfied with the guide who accompanied us on the bus but with respect to the other guide who showed us Toledo, her explanation lasted barely an hour and she did not tell us the name of the place where the tasting was, she simply told us that it was up the street and the time. So we had to ask around, which showed a lack of interest on his part. Regarding the tasting, the person was pleasant and sociable with the group that attended.

I loved the service, the punctuality and the knowledge of the guide. Thank you

To the show I could not enter because simply after paying 180€ for two tickets, it did not appear in the flamenco reservations nor in the tapas, so a SCAM IN CAPITALS, I am waiting for the refund, if I get it, I will let you know by this way, for the moment the money does not appear.

The guide to as so knowledgeable

Exceptional guide !!!! Very interesting artistic historical summary of the De Alba house and the explanation of the perspective of the artist Vasconcelos.

Great guided tour, very pleasant and knowledgeable guide, we were also able to enjoy the exhibition of Joana Vasconcelos, great.

That everything has gone smoothly

The presentation of the lady who gave us the tour was splendid. Very good erudition.

The tickets for over 65 years old for guided tours offered by the Headout application at 0 price, do not exist in reality. Instead of those, two tickets were reserved for children under 6 years old. We had to fix it at the ticket office, and finally we were able to make a NON GUIDED visit for 4. It is incredible the malfunction of the Headout application.

All very well organized and very pleasant visit, both by the staff and by the dependencies of the Palace that are visited. It is worth it.

I liked everything: the very deep explanations, the spectacular place, the historical value of the experience. Everything was excellent.

The peace of mind of having the tickets and the smooth functioning of the site.

Organized, punctual, as expected and fun.

Sightseeing, plan and punctuality however, it could be 1 more hour as everything was in rush‌، we must be at coach at sharp 4:30 and we just finished Cathedral around 2. This is the only cons it had

Instructions were clear and Toledo was lovely. We changed guides once in Toledo and I feel it would have been great if she had used a microphone like some guides from other tours. There were a lot of people a lot of noise making it very hard to hear her. She did her best under difficult circumstances.

Easy ride from Madrid to Toledo and back. I liked the explanation about Toledo upon arrival and the view point. Unfortunately there was also a 'factory visit' of damescene jewelry, a real tourist trap which took precious time (45 minutes). This was not advertised and such damescene could be bought in many shops in town as well. The tour in centre of town and cathedral was nice.

It lasted 7 hours instead of 8 like it was said when i bought tickets.

A charming and very interesting guide.

Excellent The guide Cris was very friendly and attentive.

The guide was excelente!! We erre few perdón, that s maje the diferente

Everything went very fast, we had no problems with the tickets, they downloaded on the app correctly and we enjoyed our experience, it was my husband's birthday present and he left very happy.

Las entradas en la APP funcionaron perfectamente. La visita al Museo y al Estadio son geniales, ya que realmente se vive con Máxima pasión la historia del club desde sus inicios hasta hoy. Si recomendaría que la tienda tuviera más variedad de merchandising, ya que está muy dirigida a vestuario, mientras que la del Barcelona tiene todo tipo de productos, deportivos y no deportivos, que se pueden llevar de recuerdo.

great! We even managed to get in 15 minutes before the start time. Too bad some rooms weren't available because of construction work.

Guide was punctual and spoke very good English. Many explanations about Real Madrid, you could tell he was passionate about it

The best!!! I loved being able to enter the seating area and imagine watching Madrid!

It is incomplete due to remodeling and we were not notified. If we had known we would not have visited and we did not buy tickets.

Really enjoyed everything Cool atmosphere of the winners!!!!

Sergio was greath quide. Love the stadion, really superb.

very easy and fast process eith the app

awesome, and hassle free The guide was wonderful and energetic

A dream come true 😍🙏🏽, speechless

The tour of the stadium was super fun. And the museum full of cups was also very impressive.

Clear information and the app is very easy to use.

The guide was very kind, he was always attentive that we were all close by and listened to what he was explaining.

Loved everything 😍. Just amazing

The highlight of my visit was the auditoria

Great experience. Highly recommended

The organization was perfect, and the hostesses and hosts very helpful.

All the European Cup memorabilia

Tour was very interesting and guides were professional!!!

The activity was good. And it was easy to buy tickets.

This was a wish of my son. To visit the stadium. The only pity was that it is being remodeled. A good reason to come back again.

The stadium is absolutely fantastic and so much bigger than I expected, a bit disappointed we couldn't go on the pitch due to maintenance works, the only negative thing I could say is the slow service when ordering drinks.

It is really a great experience, from the signage, ambiance, kindness of the tour team. My family and I had a GREAT time.

Very interesting tour, unfortunately you couldn't see the pitch. And I would also have liked to go into the cabins. Our guide, Fatima, was very good. Lots of information and an entertaining tour.

To say visiting the Royal Palace of Spain is an extraordinary thing, especially when accompanied by a prepared patient and clear person. Added value to the experience was your staff, whom we waited in front of the palace instead of going to their headquarters. Arriving at the venue late, one of the staff accompanied us to the group that had already left, crossing before the entrance to the palace. Bravo

Today, June 3rd, we had an unforgettable visit to the Royal Palace of Madrid, English Guided Tour thanks to Carla, our guide of Satguru Travels and Tour. Her knowledge, passion, and warmth brought the history to life in every room we visited at the Palace. Clear explanations, kind attitude, and contagious enthusiasm. An exceptional guide who truly made a difference! 25314403

We really enjoyed Marisol as a guide; she is well spoken, knows her history and is quirky. We would have liked to spend a bit more time in each room but other than that it was very interesting.

David was great tour guide and we enjoyed a lot. Really a good tour and we can just recommend.

Very interesting tour in French, well explained by Rebecca. Sublime palace to see. I recommend

Ticketing where perfect, just to note to all, do not plan to come in last minut ...

The guide was very clear and provided very interesting information. Plus we didn't have to wait any time at all. It was worth it

The ticketing experience was simple. Meet up point instructions conflicted in the confirmation but we found the spot ok in the end. Perfect tour length, but some of it felt slightly rushed.

A good way to skip the queue's and see the palace with explanation. The sound quality was OK, but not great. This is partly likely as I am a hearing aid user, so had to remove them to use the headphones. I found the sound to be boomy when the volume raised and better with the volume lower. The palace itself is spectacular, even though part of me thinks that the oppulence is somewhat obscene in this day and age, but hey it's history that is worth seeing!

The tour of the palace was very pleasant and interesting in every aspect. Our escort Michela was very kind competent and professional especially passionate about her work. Claudio

Our guide , Cristiana, was great!!! Accurate descriptions even with funny anecdotes , my 14 year old son who is a history buff also liked it very much. Great experience, thank you!!!

The guide, Blanca, was excellent. She delivered the tour so seamlessly in both English and Spanish. The Palace itself is very impressive and so lavishly decorated. Loved the bold colours of the various rooms and how different the decor styles were. Stunning!

Our tour guide was very informative she also engaged the group by asking questions keeping it interactive. The issue we had is we had to wait for 2 parties to show up. We stood in the hot sun waiting from 3:15 to 3:40. The time requested us to be present was 3:15. She was being told to continue to wait for the parities that were late.. We then moved forward into the palace at 3:40 and then we had to wait again because the parties arrived . If a party is not there at the time the ticket said which was please arrive 15 minutes prior to start time. Start time was 3:30 time to meet was 3:15. The entire group had to wait for these individuals that did not follow the guidelines. My suggestion is a 15 minute grace period. If they are not there by 3:30 start the tour.

The experience visiting the Real Alcazar was great! I wish I booked the tour ahead of time as I had to pay double the price through headout for the same tickets.

The tour guide, David, was very informative, funny, and definitely enhanced the tour experience. Skipping the line was also a big plus. It was very organized and on our walk over to the palace we also received some additional lore about the city and buildings.

Fantastic tour with Rocia, truly informative, fun, and well-paced. It would help to kinow that the tour departys from the other plaza; in other such tours, we went to an office to exchange our headout passes for tickets, and then went to the main site to begin. We went to the plaza looking for some sort of office. More precise instructions for that part would be helpful m- "your btour will depart from plaza...the tour guide will meet you at the plaza at 12:45, with a sign saying ...then you will walk to the palace "(5 minute wal;k), get headsets, deposit bags, and enter" etc.

The meeting place was 8 minutes from the palace, but the walk to the palace was a nice 20 minute walking tour of the city. Tour group was big, but the audio device was good. Almost non-stop commentary was quite informative

I appreciate the info received by the guide. We have to wait at the line even if we had skip the line ticket but I received a refund after I reach the company. So, after all, i recommed Headout team.

The guide who led us on the tour of the Royal Palace spoke clear English, easily understood even by non-native speakers like yours truly. It was engaging and interactive, recommended visit!

Very easy to order everything went correctly. The guide started already from the starting point with facts about the things we walked along until the palace. Further very good guide,pleasant to listen to with nice and funny anecdotes! Highly recommended!

Our very knowledgeable and friendly guide Cristiana gave us an overview of the history of Spain as she took us to the Royal Palace . The tour of the palace was very interesting and comprehensive. Even my 11-year-old son enjoyed it and did not get tired

The guide was professional and skilled in getting us to all the important places,as with hundreds of visitors at same time in the same room is not easy.

Our tour guide, Marta, was exceptional, vibrant, thorough and interesting. She managed a large group and some difficult palace staff really well. Our 9.45 am tour was cancelled, which we found out about only when we arrived at the appointed time. Your staff claimed contact was made to inform me of this by either phone or email - but when we checked it was clear we didn't receive any notifications. No apology was offered on the day and no explanation given. Tour was rescheduled to 11.45 Will not recommend your company.

The tour guide was both funny and knowledgable! Really enjoyed the experience and felt rather smug beating all the queues!

guide was wonderful. she added to the experience with knowledge and anecdotes about them which added to our enjoyment. she had a difficult job as there were crowds in the rooms and the number of personal guides and other tour groups made it difficult to see the exhibits. having paid for a tour I expected more space to see the rooms

Blanca is amazing ! Meeting Spot was ez to find in front of museum . Blanca is so kind. Very knowledgeable about paintings especially the most important ones. I love that she was very kind to my kids and included them in everything. Her presentation style is very interesting ; she asks questions to spark your curiosity. Loved the tour !

The amount of works so important and beautiful 🙏

We could simply move inside skipping all the line, it was amazing to see Lois our guide had do much information on the museum and it's works. He stopped at each important work and explained in detail about the work and why it was important to be at the museum. It is practically not possible to complete the museum in 1.5hrs but understanding the important works made it a satisfying experience and then at the end he left us for s self exploration tour

The Guide was wonderfull ,gave us a lot of details about the paintings.She gave us time to sit when she felt that We are getting tired . We all were very happy to have choose this experience and lucky to be in a small group Gongratulations

Great experience! Magnificent works of art! Our guide Bianca vey knowledgeable, pleasant and gentle. Everything ran smoothly.

Great the visit with Beatriz at the Prado Museum. You can tell that she knows every detail of each work and that she likes to explain it to others. 100% recommendable.

Ticketing was easy. Guide was well informed. Please teach people how to adjust volume on the headsets before starting the event. I missed much of what was said because the guide did not help me when I asked him to increase his audio output volume because I couldn't hear him.

We loved our guide's extensive knowledge of the masters and her unique commentary. The meeting point was easy to find and the tour was just the right length for an overview of the museum.

Alexandra was great - she had great knowledge and enthusiasm- great insights into the artists and their works and her love if the museum and art was very obvious.

Our guide, Anna- Christina, was so knowledgeable and she made our visit a true experience. Booking, ticketing, meet and greet was very easy. Definitely the best way to see the amazing art at the Prado.

It took longer to get the Skip the Line tickets than I was expecting. Those queuing in the other lines actually got in before we did because the assistant to our guide took ages to get our tickets. Otherwise the guide was very nice and knowledgeable

Guide who made us look at the classical highlights in the Prado with different eyes. Thank you Eva! Headout was a pleasant introduction to their website.

Our guide David was excellent. Very informative and entertaining also. Our only issue was the quality of the sound with the audio equipment , it did not block out much of the surrounding noise. We joined another tour elsewhere and the sound quality was very good.

We had the pleasure of being guided by Stefania who in addition to being very knowledgeable and professional was engaging and personable.

We loved this great museum and Ander is the best guide we ever had. He is smart and he has a lot of background information which he told and showed us in a spectular way. MANY THANKS to ANDER!!!

Good day the experience was very interesting, Crhistina's ability to introduce the visitor to the paintings was both academic and artistic appreciation at its best.

Ander did a perfect job in navigating the group thru the museum and providing information on the pictures in an entertaining and easy to follow manner. It was fun and as promised by Ander we learned something. 😃 Thank you!

An extraordinary guide, knowledgeable and very attentive. Many thanks to him for his wonderful hospitality.🥰

It was nice to hear more background information on several important works of art. The guide did a very good job. It is unfortunate that you are walking with such a large group in an already crowded museum but after the tour you have plenty of time to walk around on your own.

The guided tour was shorter than 1,5 hours, probably more like 1 hour and the group was 16 people so too big to stay close to the guide and ask questions.

All in all an excellent experience. Enjoyed learning from the Guide, Laura, as she had some great insight into some of the paintings in the Prado. You ask for photos below, however, we were not allowed to take any photos.

Tour guide was fantastic. She gave us the history of some iconic paintings and others which gave us great perspective. if not for our guide, the museum would have been overwhelming and we would not have learned nearly as much. Thank you!

Our Guide (Blanca) was really knowledgeable and gave us an insight to a selective number of paintings. Without this we would have just looked at them and moved on without really understanding the background and the art. It has changed the way we approach our visits to such venues and would look to book a personal guide again rather than just access to the building

Our guide David was super knowledgeable, friendly and enthusiastic. He seemed to navigate the crowds very well - though we were just a small group. Things got off to a bad start as we did not know how to identify our guide or group! There were four or five people in jackets sitting around with "Fun" on them, but they made no effort to engage with us.

Our guide, Blanca, was absolutely fantastic. She brought the masterpieces to life with her engaging and interactive explanations. Thanks to her lively storytelling, even my 7-year-old son was fully captivated throughout the entire 1.5-hour tour—he didn’t complain once! Time flew by, and we all came away with a deeper appreciation for the art. Thank you, Blanca, for making the experience so memorable!